NEW TO B-CYCLE OR BIKE SHARING?

 What is Denver B-cycle?

Denver B-cycle is a city-wide public bike sharing system for short trips. Denver B-cycle members can pick up a bike at any B-station and return it to that same station or any other B-station when they’re done. Membership to the system can be purchased online or at any kiosk. Members can use their credit card or B-card to unlock a bike in seconds. Returning a bike is even easier. Just roll it into a dock and walk away. The onboard B-cycle trip computer allows members that registered online to track all the miles they ride, the calories they burn, and the carbon emissions they avoid.

B-cycle is not a bike rental - users who keep a bike out longer than 30 minutes will be charged additional fees so please read our signage carefully.

 What is the advantage of Denver B-cycle?

To put it simply: Denver B-cycle bikes are magic bikes.

The bike is there when you need it and gone when you don't. You don't have to worry about locking up your bike because you can just ride one of ours then put it back in a station. It saves you time and money because your tires will always be inflated and the chain will always be oiled. Just adjust your seat and you are on your way!

What is a B-cycle?

Our bikes are designed to be easy to ride for everyone - beginner or expert, from tall to short. The bike has a basket to carry your goods, and has front and rear lights that come one when riding. It fits people of all sizes and best of all, it’s there when you need it and gone when you don’t. That’s a B-cycle. And it’s powered by the ultimate alternative fuel: you.

How does Denver B-cycle work?

Denver B-cycle uses electronics to keep track of members and bikes along with all the interactions between users and bikes. Proprietary GPS and RFID technologies make it possible for bike sharing to be so smart that it is simple for users. 

All your rides are tracked by the system. Data such as distance, duration, calories burned, and carbon offset will be captured and uploaded to your personal page at Denver.Bcycle.com if you registered for your account online.

What is B-connected?

B-connected is an exclusive B-cycle feature that enables annual members from B-cycle cities to use the B-cycles in all cities that have joined program. It's currently available only in select B-cycle cities. Just check the system you're wanting to ride in, and also check "How to use B-connected in participating systems" in the FAQs for details on how to ride in these cities!

BECOMING A MEMBER OF DENVER B-CYCLE

How much does it cost to ride a Denver B-cycle?

Denver B-cycle charges a membership fee to gain access to the system plus additional charges for any trip lasting longer than 30 minutes. For prices, please view our Denver B-cycle Rates.

How much does it cost to use Denver B-cycle?

Your total will depend on how you use the sytem. Any trip less than 30 minutes is included in your membership price. For membership prices and fees for trips longer than 30 minutes, see our Denver B-cycle Rates.

Where can I sign up for a membership?

To make the kiosk sign-up process as simple and quick as possible, 24-hour memberships are available at the kiosks or online. If you would like a 7 Day, 30 Day or Annual membership, please visit our Join Now page.

Can I become a Denver B-cycle member if I don’t have a credit or debit card?

No. Denver B-cycle requires that all accounts are associated with a credit card, or a debit card that does not require a PIN for use.

Can I buy a membership for someone as a gift?

Yes! To purchase a Denver B-cycle membership as a gift for someone else please visit our Annual Membership Gift Certificate page.

How often is my credit card charged for B-cycle fees?

Membership fees are charged when registration occurs.

Usage fees accumulate during the membership period. 24-hour, 7-day, and 30-day members will be charged for usage fees at the end of their membership period. Annual members will be charged on the first of each month for usage fees accrued during the previous month.

Can I buy more than one membership with my credit or debit card?

When signing up online, only one membership can be associated with one credit or debit card.

Up to four memberships can be purchased with the same credit or debit card when buying a 24-hour membership at a station kiosk, but the same card must be present for all subsequemt checkouts during the membership period.

MANAGING YOUR INFORMATION

What if I don’t agree with a credit card charge?

Contact Customer Service at: 303.825.3325.

What if I want to cancel my membership?

Membership fees are non-refundable, but if you wish to suspend your account to prevent any new usage fees, call Customer Service at 303.825.3325.

How do I receive (or stop) text notifications?

When registering, members choose whether they want to receive text notifications. Members can change this preference anytime afterwards by logging into their personal B-cycle web page and managing their account settings.

How do I change or update my credit card information?

Members can change their credit card information by logging into their personal B-cycle web page and managing their account settings.

When does my membership period begin? How do I find out when it ends?

Your membership period begins the first time you check out a bike. Information about the expiration of your Denver B-cycle membership can be found on My Accounts on your Denver B-cycle web page.

How do I find my personal ride statistics?

Information about each member’s use of B-cycles is posted to that member’s personal B-cycle web page. Members must log in to view the information.

This information includes the date and duration of each trip, the station from which the bike was checked out and the station to which the bike was returned, the distance pedaled, the usage fee (if any), the associated calories burned, and carbon offset.

How does B-cycle calculate my miles ridden, etc.?

B-cycles are equipped with an internal GPS device that tracks the miles from each bike ride. After this information is transferred to the B-cycle system and properly associated with the member who checked out the bike for that ride, the system uses algorithms to estimate the number of calories burned and carbon emissions avoided.

Why does my B-card get denied at the dock or kiosk?

Upon presenting your B-card at a station kiosk or dock for authentication, the system checks whether your account is in good standing. If there is a problem, your card will be denied. Please call Customer Service at 303.825.3325 to determine the cause of the problem.

Am I financially responsible for damage to a bike while I have it checked out?

Yes. As detailed in the User Agreement, you are responsible for the bicycle while it is checked out under your account. If something happens to the bicycle during your check-out, your account will be charged accordingly.

Can I loan my B-card to someone else? 

You are responsible for any bike checked out with your B-card, as detailed in the User Agreement. If you lose your B-card, call Customer Service immediately so we can suspend the card and prevent anyone else from using your card to gain access to a bike for which you are financially responsible.

HOW DO I USE DENVER B-CYCLE?

How do I choose which B-cycle to check out from a B-station?

The bikes are all the same size, but thanks an easily adjustable seat, they fit people from 5'0" to well over 6' tall. As part of your selection process, you should inspect your preferred bike to make sure it is ready to ride. Click here for instructions on how to inspect a bike. The only adjustment you need to make before riding is to raise or lower the seat (if necessary). Click here for instructions on how to get the seat at the right height.

What do I need to know about riding a B-cycle?

To familiarize yourself with the B-cycle’s features, we have prepared a guide that explains how to use the brakes, gears, bell, kickstand and other bicycle features. We also strongly recommend you read our Safety Guide and the excellent Rules of the Road publication from the Colorado Department of Transportation. And don't forget to always wear a helmet!

What if I want to check out a bike, but a station is empty? How do I find stations with available bikes?

If you wish to check out a bike from a station, but there are no available bikes, you can use a web browser (www.denverbcycle.com), or our iPhone  / Android app to locate available bikes at nearby stations. There is a system map located at each station.

 
This website provides a map of all B-stations with real-time information about the number of available bikes at each station. An iPhone and Android app is available with the same information.
What if I need to return a bike and a station is full? How do I find stations with empty docks?

If you have a bike checked out and wish to return it, but there are no available docks at a station, you can use a web browser (www.denverbcycle.com), or our iPhone  / Android app  to locate available docks at nearby locations. Also, if you approach the kiosk at a full station, the kiosk will provide information about nearby stations with available docks, and you can also get 15 free minutes added to your ride so you can take the bike to an open station without incurring additional usage fees - just let us know.

There is a system map located at each station.

What do the lights and sounds on the dock signify?

The lights and sounds at a dock provide visual and audible feedback regarding checkouts and checkins. For example, they indicate:

  1. When the dock has been woken up and is operational, all lights flash simultaneously.
  2. When the B-cycle computer is processing a checkout request, the hourglass symbol appears.
  3. When a bike is ready to be removed from its dock, you will hear and see a slow blinking of the green light and a slow beeping noise.
  4. When a checkout cannot take place due to a problem with a member’s account, illumination of the bad-card symbol will appear.
  5. When an individual bike or dock is broken, the red X will appear.
  6. When a successful return has taken place, you will see and hear three rapid blinks of the green light and three short beeps.
Is it legal to ride a bike without a helmet?

Denver does not require helmets to be worn, but Denver B-cycle strongly recommends wearing a helmet whenever riding a bike.

Does Denver B-cycle provide helmets for riders?

No. There are hygiene and safety issues with shared helmet use. It is the responsibility of the rider to supply his or her own helmet.

Can minors participate in Denver B-cycle?

Denver B-cycle requires that all users are 15 years old with a valid drivers license/permit or 18 years old or older to participate in our program.

Is Denver B-cycle available 24 hours a day, seven days a week, year round?

Denver B-cycles are currently available 12 months a year, March through December between 5 A.M. and 12 A.M.

The system is limited to 6:30AM to 9:30PM between December and March.

 What if I want to return a bike during non-system hours?

Bikes can be returned any time, 24 hours a day. Three beeps and three green blinks indicate a successful return. 

What if a bike I have checked out has a problem?

Return a damaged bike to a B-station if possible and contact Customer Service at 303.825.3325 so we can attend to the bike. If it is not possible to return the bike to a station, contact Customer Service. Do not ride a bike with damage that affects your safety.

When returning the damaged bike to a station flip the seat backwards and we can easily identify which bike has an issue

 What if I lose the key to the bike’s built-in lock?

 Contact Customer Service at 303.825.3325. There is a $10 fee for key replacement.

What happens if my bike is lost or stolen?

During the time you have a bike, you are responsible for the bike, as detailed in the Terms and Conditions. Contact Customer Service at 303.825.3325 and be prepared to make a police statement. You may be liable if a bike is stolen or lost while in your possession (see User Agreement). Help Denver B-cycle succeed, treat a B-cycle as you would your own bike!

 What if I am involved in an accident?
  1. Call 911 if there has been an injury.
  2. Contact the police.
  3. Exchange and collect information with any affected or associated parties or witnesses.
  4. Contact Customer Service at 303.825.3325
 What if I want to reserve a bike?

 Denver B-cycle does not allow members to reserve a bike.

 What if I want to keep a bike all day or longer?

Denver B-cycle is a bike-sharing system designed to promote the constant use and turnover of bikes for short journeys. The pricing system provides incentives for members to keep their trips short. See Denver B-cycle Rates. The longer the trip, the higher the usage fee. Bikes that are not returned within a three-day limit will be considered lost or stolen and members will be liable for a B-cycle replacement fee (see User Agreement).

 
Contact your local bike shop for full-day or longer-term rentals.
 How do I find stations?

This website provides a map of all B-stations with real-time information about their status. An iPhone and Andriod app is available with the same information. System maps are also displayed at each B-station.

ANNUAL MEMBERSHIP QUESTIONS

What is a B-card and how does it work?

A B-card is a plastic card issued to Denver B-cycle annual members. Instead of using a kiosk to check a bike out, annual members can use their B-cards directly at a bike dock to check a bike out. The B-card checkout method is super fast and super convenient!

The B-cards contain an RFID chip uniquely associated with the member’s account. When the B-card is presented at a Denver B-cycle dock, the B-cycle computer is queried to confirm that the member is in good standing and to associate the member with the bike they are checking out. When a bike is returned, the B-cycle computer updates the member’s account.

B-cards also contain a magnetic strip so the cards can be read by the credit-card reader found on the kiosk. This allows B-card holders to identify themselves at the kiosk to obtain time credits when a station is full.

How do I get a B-card?

B-cards are issued to annual members only. Your B-card should arrive by mail within 10 days after joining - if you would like a replacement B-card, please Contact Us. Note that replacement B-cards cost $5 and can be charged to your account.

What should I do if I’ve lost my B-card?

Contact Customer Service immediately so we can suspend the card and prevent anyone else from using your card to gain access to a bike for which you are financially responsible.

A replacement card will be provided for a $5 fee.

While waiting for your replacement B-card to arrive, you can still check out bikes by swiping your credit or debit card at the station kiosk. You must present the credit or debit card associated with your membership account. 

 How do I check out a bike using B-connected in Boulder or another BCycle City?

How to use B-connected in participating systems:

  1. Bring your B-card and credit card that is linked to your annual membership to a B-Station.
  2. On your first visit to a the new system, visit the kiosk and select “No” on the screen which asks if you would like to purchase 24-hour Access. Swipe your credit card associated with your account. Accept the new user agreement.
  3. Voila! – You are ready to ride a B-cycle in another system!
  4. All subsequent B-cycle checkouts can be done using your B-card at the dock, just as you do in Denver!

The fine print:

  1. Different systems and cities rules and usage fees will apply to you while riding their bikes
  2. Only the system's customer service team can assist you while using their bikes.
  3. Bikes should not move between systems.
  4. Please educate yourself on different city and state cycling rules and regulations prior to travel.

B-connected is only available for participating B-cycle cities & systems.

 

 

 

Please call the system to verify their participation in the B-connected program.