- How do I choose which B-cycle to check out from a B-station?
The bikes are all the same size, but thanks an easily adjustable seat, they fit people from 5'0" to well over 6' tall. As part of your selection process, you should inspect your preferred bike to make sure it is ready to ride. Click here for instructions on how to inspect a bike. The only adjustment you need to make before riding is to raise or lower the seat (if necessary). Click here for instructions on how to get the seat at the right height.
- What do I need to know about riding a B-cycle?
To familiarize yourself with the B-cycle’s features, we have prepared a guide that explains how to use the brakes, gears, bell, kickstand and other bicycle features. We also strongly recommend you read our Safety Guide and the excellent Rules of the Road publication from the Colorado Department of Transportation. And don't forget to always wear a helmet!
- What if I want to check out a bike, but a station is empty? How do I find stations with available bikes?
If you wish to check out a bike from a station, but there are no available bikes, you can use a web browser (www.denverbcycle.com), or our iPhone / Android app to locate available bikes at nearby stations. There is a system map located at each station.
This website provides a map of all B-stations with real-time information about the number of available bikes at each station. An iPhone and Android app is available with the same information.
- What if I need to return a bike and a station is full? How do I find stations with empty docks?
If you have a bike checked out and wish to return it, but there are no available docks at a station, you can use a web browser (www.denverbcycle.com), or our iPhone / Android app to locate available docks at nearby locations. Also, if you approach the kiosk at a full station, the kiosk will provide information about nearby stations with available docks, and you can also get 15 free minutes added to your ride so you can take the bike to an open station without incurring additional usage fees - just let us know.
There is a system map located at each station.
- What do the lights and sounds on the dock signify?
The lights and sounds at a dock provide visual and audible feedback regarding checkouts and checkins. For example, they indicate:
- When the dock has been woken up and is operational, all lights flash simultaneously.
- When the B-cycle computer is processing a checkout request, the hourglass symbol appears.
- When a bike is ready to be removed from its dock, you will hear and see a slow blinking of the green light and a slow beeping noise.
- When a checkout cannot take place due to a problem with a member’s account, illumination of the bad-card symbol will appear.
- When an individual bike or dock is broken, the red X will appear.
- When a successful return has taken place, you will see and hear three rapid blinks of the green light and three short beeps.
- Is it legal to ride a bike without a helmet?
Denver does not require helmets to be worn, but Denver B-cycle strongly recommends wearing a helmet whenever riding a bike.
- Does Denver B-cycle provide helmets for riders?
No. There are hygiene and safety issues with shared helmet use. It is the responsibility of the rider to supply his or her own helmet.
- Can minors participate in Denver B-cycle?
Denver B-cycle requires that all users are 15 years old with a valid drivers license/permit or 18 years old or older to participate in our program.
- Is Denver B-cycle available 24 hours a day, seven days a week, year round?
Denver B-cycles are currently available 12 months a year, March through December between 5 A.M. and 12 A.M.
The system is limited to 6:30AM to 9:30PM between December and March.
- What if I want to return a bike during non-system hours?
Bikes can be returned any time, 24 hours a day. Three beeps and three green blinks indicate a successful return.
- What if a bike I have checked out has a problem?
Return a damaged bike to a B-station if possible and contact Customer Service at 303.825.3325 so we can attend to the bike. If it is not possible to return the bike to a station, contact Customer Service. Do not ride a bike with damage that affects your safety.
When returning the damaged bike to a station flip the seat backwards and we can easily identify which bike has an issue
- What if I lose the key to the bike’s built-in lock?
Contact Customer Service at 303.825.3325. There is a $10 fee for key replacement.
- What happens if my bike is lost or stolen?
During the time you have a bike, you are responsible for the bike, as detailed in the Terms and Conditions. Contact Customer Service at 303.825.3325 and be prepared to make a police statement. You may be liable if a bike is stolen or lost while in your possession (see User Agreement). Help Denver B-cycle succeed, treat a B-cycle as you would your own bike!
- What if I am involved in an accident?
- Call 911 if there has been an injury.
- Contact the police.
- Exchange and collect information with any affected or associated parties or witnesses.
- Contact Customer Service at 303.825.3325
- What if I want to reserve a bike?
Denver B-cycle does not allow members to reserve a bike.
- What if I want to keep a bike all day or longer?
Denver B-cycle is a bike-sharing system designed to promote the constant use and turnover of bikes for short journeys. The pricing system provides incentives for members to keep their trips short. See Denver B-cycle Rates. The longer the trip, the higher the usage fee. Bikes that are not returned within a three-day limit will be considered lost or stolen and members will be liable for a B-cycle replacement fee (see User Agreement).
Contact your local bike shop for full-day or longer-term rentals.
- How do I find stations?
This website provides a map of all B-stations with real-time information about their status. An iPhone and Andriod app is available with the same information. System maps are also displayed at each B-station.