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FAQ's

Troubleshooting

  1. What if I am involved in an accident?

  2. What should I do if a B-station isn’t working properly?

  3. What if a B-cycle I have checked out has a problem?

  4. Why did my B-card get denied at the dock or kiosk?

  5. What if I want to use a B-station but it is empty or full?

  6. What should I do if I’ve lost my B-card?

Billing

  1. I purchased a 24 hour access pass at the kiosk, so why was I charged again two days later?

  2. Why did I get charged when my trip lasted less than 30 minutes?

  3. How often is my credit card charged for B-cycle fees?

  4. How do I renew my Annual Plus Access Pass?

  5. Can I upgrade my current Access Pass to a different Access Pass type?

Access

  1. Do you have an app?

  2. Is there a minimum age requirement to ride a B-cycle?

  3. What if I want to keep a B-cycle all day or longer?

  4. How do I find the closest B-station?

  5. Is it legal to ride a B-cycle without a helmet? Do you provide helmets?

  6. Can we rent B-cycles for a group ride?

  7. Can I loan my B-card to someone else?

  8. Can I use my Access Pass in other B-cycle cities?

  9. How does a B-cycle calculate my personal ride statistics?

Joining

  1. How many B-cycles can I check out at one time?

  2. Can international visitors rent a B-cycle?

  3. How do I get a B-card?

  4. What is a B-card and how does it work?

  5. Can I buy an Access Pass for someone as a gift?

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